JDN Water & Fire Restoration Privacy Policy

JDN Water & Fire Restoration respects your privacy and is committed to protecting the personal information you provide to us through our website, contact forms, phone calls, email communications, and SMS messaging services.

Information We Collect

We may collect personal information including:

• Name
• Email address
• Mailing or service address
• Mobile phone number
• Information submitted through our website contact forms
• Information provided through email or phone communications
• Details relating to requested restoration services

Providing a mobile phone number through our website contact form is optional.

When you provide your mobile phone number and separately consent to receive SMS messages, we may use that number to communicate with you regarding our services.

How We Use Your Information

We may use the information you provide to:

• Respond to inquiries
• Schedule or confirm appointments
• Provide service-related updates
• Communicate regarding restoration projects
• Provide customer support
• Send appointment reminders
• Send other service-related messages when you have consented to receive SMS communications

For SMS communications, your information is used to send appointment reminders, service updates, and other service-related messages consistent with the consent provided when you opt in.

SMS Messaging

If you opt in to receive text messages from JDN Water & Fire Restoration, messages may include appointment reminders, service updates, and other service-related messages.

Messages are recurring and message frequency varies.

MESSAGE AND DATA RATES MAY APPLY.

Your mobile carrier may charge fees for sending or receiving text messages depending on your mobile plan.

Consent to receive SMS messages is not a condition of purchasing goods or services from JDN Water & Fire Restoration.

SMS Opt-Out

You may opt out of receiving SMS communications from JDN Water & Fire Restoration at any time by replying:

or

to any text message you receive from us.

You may also request to stop receiving SMS messages by contacting us at (726) 206-6219 or support@jdnrestoration.net.

After unsubscribing, you may receive one final SMS message confirming that you have been unsubscribed. Your mobile number will be removed from our SMS messaging list within 24 hours.

SMS Help

You may reply HELP to any SMS message for additional assistance. In response to a HELP request, you may receive a text message containing our phone number, email address, and website information.

You may also contact JDN Water & Fire Restoration for help at:

• Phone: (726) 206-6219
• Email: support@jdnrestoration.net
• Website: jdnrestorationllc.com

We are available to assist you with questions regarding our SMS communications or services.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, misuse, or loss.

Data Retention

We retain your personal information for as long as reasonably necessary to provide our services, fulfill legal or operational requirements, or while you remain subscribed to our SMS communications.

You may request deletion of your information at any time by contacting us.

Mobile Information and SMS Consent

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

JDN Water & Fire Restoration will not sell, rent, or share collected mobile phone numbers with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with trusted service providers or subcontractors only when necessary to provide operational, technical, or customer support services on behalf of JDN Water & Fire Restoration.

Third-Party Service Providers

We may use trusted third-party service providers to help operate our website, communicate with customers, process service requests, or provide customer support.

These service providers may only access information necessary to perform services on our behalf and are not permitted to use SMS opt-in information or mobile phone numbers for their own marketing purposes.

Your Privacy Rights

You may contact us to:

• Request access to your personal information
• Request corrections to your personal information
• Request deletion of your personal information
• Withdraw SMS consent
• Opt out of SMS communications
• Ask questions about how your information is collected, used, or handled

Contact Us

If you have questions regarding this Privacy Policy, your personal information, SMS communications, or need assistance, contact: